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14 Mar 2018

As Director of your department, keeping up with technology is essential in your job and your department could really benefit from a new tool to make communication more effective. However this is something that you had not anticipated the need or planned for in your budget.
*Research some new technologies and choose one that you would like to implement in your department to improve communication. Write a memo to your supervisor requesting the technology. Cite your source(s) and make up any details you need.

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Lelia Lubowitz
Lelia LubowitzLv2
15 Mar 2018

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You are the Marketing Vice President and one of your directors has prepared the following research proposal for your review and approval. Please evaluate the proposal and choose to approve or disapprove it. Justify your answers. TO: Marketing VP FR: Marketing Director RE: Consumer Advisory Panels Background: Given the dramatic changes that have occurred in our industry since September 11, many of the current marketing programs have not been as effective as in the past in generating new customers and keeping current customers. Previous focus groups and surveys have not provided the answers that we need because new respondents participate each time, limiting continuity from research findings. Proposal: It is proposed that we organize a group of consumer advisory panels to which we could present product ideas, evaluate competitive products, and discuss issues about advertising, product quality, and customer loyalty. It is proposed that we organize one group of 20 panelists in each of our eight sales regions. Panelist’s compensation will be $150 per 2-hour session, with a session planned every 60 days. Panelists will be selected randomly from our customer base for a one-year period, with new panelists included every six months. These groups will be facilitated by members of the marketing department and recorded for future reference. Costs: Total annual costs will be $160,000, which will be taken from the $890,000 secondary research budget. Pilot Test: Two groups will be set up in the closest regions to trial the process and determine its effectiveness. If these first groups are successful, other groups will be organized in 90 days to complete the panels. I am requesting $20,000 to initiate the first two groups and would like to have both in place within 30 days. Your approval is requested before I begin. Sincerely, Chris Jones

please can you give me more details of each question and each answer , please. for the previous questions: Below are 5 scenarios, these are the questions that you should be thinking and writing about ( and graded on ) for each scenario: What is the challenge facing the supervisor? 2. As an HR professional what advice would you give the supervisor? 3. What HR issues are there in the scenario? 4. Are there any legal implications in terms of laws or regulations? Q1- You are a supervisor in a warehousing operation. You recently instituted a “No Smoking” policy in the facility. All employees were notified of the policy change. It was not well-received. As you walk down aisle B in the warehouse, you see a cloud of smoke and then see Chris running to aisle A. You need to talk to Chris. Q2- You are an office manager overseeing a department of 25 people. One of your employees comes to you and complains about Pat’s unpleasant body odor and how difficult it is to work in the same area. You agree to talk to Pat. Q3- You are the sales department manager at an upscale store. Your boss has talked to you about the appearance of some of your sales clerks— particularly Alex. Alex is sporting on his forearm a new, large tattoo of a devil eating a rat. You agree with your boss that some customers might find it offensive and that it should somehow be covered up. You need to talk to Alex. Q4 You are the director of human resources. You asked your benefits administrator, Morgan, to immediately send new benefit information to your boss for her review. The next day, you are chewed out by your boss for not sending her the information. You look bad. You decide to talk to Morgan. Q5- You are the vice president of finance. Your administrative assistant, Ryan, is often late getting to work. You have tolerated it for the past year, but your workload has increased and you need all the help you can get, especially at the start of the day. With Ryan coming in late, it is starting to affect your ability to get your job done. You need to talk to Ryan. Please do not make a copy from web. Thanks very much Comment Answer to question No 1: Challenges are: Maintain the Quality of the stock, Proper storage condition of stock and healthy environment of the warehouse. Advise: It should be quality and availability of the stock for smooth running of the business. HR Issue : “No Smoking” policy in the facility, All employees were notified of the policy change and It was not well-received. Legal implications in terms of laws or regulations: compliance of Pollution control act & compliance corporate social responsibility, Answer to question No 2: Challenges are: Healthy work environment, Good team and Teamwork Advise : Healthy work environment by ensuring proper working conditions. HR Issues: Unpleasant body odor and difficult work environment. Legal implications : Sexual harassment policy compliance. Answer to question No 3: Challenges are: Quality Products and customer stratification Advise : Staff should be maintain products at customer requirement and cleanness of the department. HR Issues: Alex is sporting on his forearm a new, large tattoo of a devil eating a rat.. Legal implications : compliance of Trade policy. Answer to question No 4: Challenges are: Timely information / MIS and Maintain work hierarchy. Advise : You should have to send the information to your boss instead of asking your administrator. HR Issues: Benefits administrator, Morgan, to immediately send new benefit information to your boss for her review. Legal implications : Non compliance or work hierarchy. Answer to question No 5: Challenges are: Timely & accurately completion of the huge work. Advise : Guide the team for work schedule and time importance. HR Issues: Late getting to work Legal implications : Compliance of work schedule and office timings. Comment

Employees at D-Bart’s San Jose facility have reason to be concerned. Division Manager Karen Howell received word from headquarters that the San Jose plant would be closed, with operations merged into the San Francisco facility. Most of the San Jose staff would be transferred to San Francisco, since the change was more an effort to save facility costs than to eliminate workers. Even so, approximately 20 percent of the San Jose staff would be let go. Howell was to work with supervisors to decide who would go and who would stay. Since there was no particular area that is to be reduced, Howell thought the most straightforward and equitable method to determine staff cuts was to eliminate 20 percent from each department, with termination decisions based on performance appraisal scores. She has reviewed appraisal records and generated a list of employees she believed should get notice. Howell has not yet shared her list with managers, and no general announcement has been made to employees. Managers have been informed of anticipated cuts and were asked to come up with suggestions on which employees to cut. Howell planned to meet with each department manager to finalize their decisions before they took any action. Howell met with Production Supervisor Dave Bradshaw this morning. They needed to cut five people from his department. Howell and Bradshaw both agreed that reductions would be difficult, but she was surprised when Bradshaw said, “I know this is going to be hard for some people, but it’ll be a good thing, too. I’ve got a couple of people I have wanted to get rid of for a very long time.” “Who’s that?” asked Karen. “Ben Renfro and Jackie Callahan,” Dave said without hesitation. “Why?” asked Karen, “They both have outstanding performance appraisals.” “Well, it doesn’t matter what the paperwork says,” he answered, “they’re both terrible. Renfro’s always wasting time chatting with other employees. He keeps everybody from working, and he never meets production goals. Callahan can’t get to work on time. I bet she’s late three days out of five.” “How do you know she’s late three days out of five?” Karen asked. “Have you kept a log or documented her absence?” “No, but I work with these people. I know what they’re doing. We’re pushed to meet production numbers,” Dave said in his defense. “We don’t have time for that paperwork stuff, and besides, people know they have to be at work on time. If they can’t even do that, we should just get rid of them!” Howell found much the same response from all the managers. It appeared that no one had been taking the appraisal process seriously. Feedback to employees had been haphazard at best, and discipline, if it had occurred at all, had been arbitrary and not properly documented. Managers simply checked off boxes on the appraisal forms so they could get back to the “real” work of production. Howell shook her head. Obviously, the existing performance appraisals could not provide reliable documentation on which to base reduction decisions. She would have to come up with a different plan for appraisals and reducing staff. SHRM is recognized as the source for this case study. Students will complete the assigned case study as a way to increase learning through application of course material in complex, real world situations. To complete the case study the student will:

• Identify and define the central dilemma presented in the case

• Select and gather pertinent areas of consideration, and identify critical data and stakeholders (if you need to make assumptions about any of the facts in the case, be sure to specify these assumptions in your analysis)

• Gather additional information and research as necessary

• Identify and investigate all appropriate possibilities to resolve the central issues, and present at least three different options

• Select and present the best solution and include support for the decision that recognizes positions of all the stakeholders

• Describe how to implement the best solution and include strategies to address the known challenges. Also include the likely implications of the selected solution.

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