7. A principle of transaction balancing is that for every _________there must be a_________. 8. Determine the ending cash figure for this tellerâs work day: Beginning cash $11,000 Cash checks 4,000 Cash deposits 7,000 Installment loan cash payment received 2,000 Savings withdrawals 1,000 Cash received from the vault 500 9. If a customer requests guaranteed funds to purchase an automobile, which Of the following is not acceptable? A. official check B. money order C. cashierâs check D. certified check E. personal check 10. Travelerâs checks cannot be replaced if lost or stolen? a. True b. False 11. A customer wishes to purchase a Series E U.S. savings bond. Can you process this transaction? 12. Mr. Johnson, a valued customer, wishes to cash a Series EE bond issued three months ago. How long must he wait before cashing the bond? 13. A cash advance against a bankcard is a money loan for which the customer Must repay the principal advance amount plus a (n) a. Finance charge b. Origination fee c. Closing fee d. Transaction fee 14. Should you cooperate with the robberâs demand for money? If so, how Much should you give? 15. Why should you âmeet and greetâ all unknown customers? 16. Why do criminals usually make bomb threats? 17. What bank personnel are most likely to be the object of a kidnapping? How can you help protect them? 18. What should be your first concern in a fire? 19. List five behavioral characteristics of a con artist. __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 20. You arrive for work at the bank and notice that the opening code signal Has not been activated. What should you do? 21. At the close of the day, you are 37 cents short. You take the change from Your wallet and indicate that your cash vault balances. Is this proper procedure? 22. What are the four elements of professional appearance? __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 23. What is your best tool for managing difficult customers? 24. What are four kinds of behavior that tellers can use to foster effective communication? With customers? __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 25. What are the three components of quality service? __________________________________________________________ __________________________________________________________ __________________________________________________________ 26. What action might customers take if tellers do not keep them informed of? New products and services? 27. How many times should you try to use a customerâs name during a transaction? 28. What are the five steps you should follow to respond effectively to a customerâs Banking needs? __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 29. What product would you recommend to a customer who carries excessive? Valuables in a briefcase? 30. What type of loan do customers generally request for purchasing a car? 31. What product would you recommend to a customer who purchases money? Orders to pay bills? 32. Are the contents of a safe deposit box insured by the FDIC? 7. A principle of transaction balancing is that for every _________there must be a_________. 8. Determine the ending cash figure for this tellerâs work day: Beginning cash $11,000 Cash checks 4,000 Cash deposits 7,000 Installment loan cash payment received 2,000 Savings withdrawals 1,000 Cash received from the vault 500 9. If a customer requests guaranteed funds to purchase an automobile, which Of the following is not acceptable? A. official check B. money order C. cashierâs check D. certified check E. personal check 10. Travelerâs checks cannot be replaced if lost or stolen? a. True b. False 11. A customer wishes to purchase a Series E U.S. savings bond. Can you process this transaction? 12. Mr. Johnson, a valued customer, wishes to cash a Series EE bond issued three months ago. How long must he wait before cashing the bond? 13. A cash advance against a bankcard is a money loan for which the customer Must repay the principal advance amount plus a (n) a. Finance charge b. Origination fee c. Closing fee d. Transaction fee 14. Should you cooperate with the robberâs demand for money? If so, how Much should you give? 15. Why should you âmeet and greetâ all unknown customers? 16. Why do criminals usually make bomb threats? 17. What bank personnel are most likely to be the object of a kidnapping? How can you help protect them? 18. What should be your first concern in a fire? 19. List five behavioral characteristics of a con artist. __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 20. You arrive for work at the bank and notice that the opening code signal Has not been activated. What should you do? 21. At the close of the day, you are 37 cents short. You take the change from Your wallet and indicate that your cash vault balances. Is this proper procedure? 22. What are the four elements of professional appearance? __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 23. What is your best tool for managing difficult customers? 24. What are four kinds of behavior that tellers can use to foster effective communication? With customers? __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 25. What are the three components of quality service? __________________________________________________________ __________________________________________________________ __________________________________________________________ 26. What action might customers take if tellers do not keep them informed of? New products and services? 27. How many times should you try to use a customerâs name during a transaction? 28. What are the five steps you should follow to respond effectively to a customerâs Banking needs? __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 29. What product would you recommend to a customer who carries excessive? Valuables in a briefcase? 30. What type of loan do customers generally request for purchasing a car? 31. What product would you recommend to a customer who purchases money? Orders to pay bills? 32. Are the contents of a safe deposit box insured by the FDIC? 7. A principle of transaction balancing is that for every _________there must be a_________. 8. Determine the ending cash figure for this tellerâs work day: Beginning cash $11,000 Cash checks 4,000 Cash deposits 7,000 Installment loan cash payment received 2,000 Savings withdrawals 1,000 Cash received from the vault 500 9. If a customer requests guaranteed funds to purchase an automobile, which Of the following is not acceptable? A. official check B. money order C. cashierâs check D. certified check E. personal check 10. Travelerâs checks cannot be replaced if lost or stolen? a. True b. False 11. A customer wishes to purchase a Series E U.S. savings bond. Can you process this transaction? 12. Mr. Johnson, a valued customer, wishes to cash a Series EE bond issued three months ago. How long must he wait before cashing the bond? 13. A cash advance against a bankcard is a money loan for which the customer Must repay the principal advance amount plus a (n) a. Finance charge b. Origination fee c. Closing fee d. Transaction fee 14. Should you cooperate with the robberâs demand for money? If so, how Much should you give? 15. Why should you âmeet and greetâ all unknown customers? 16. Why do criminals usually make bomb threats? 17. What bank personnel are most likely to be the object of a kidnapping? How can you help protect them? 18. What should be your first concern in a fire? 19. List five behavioral characteristics of a con artist. __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 20. You arrive for work at the bank and notice that the opening code signal Has not been activated. What should you do? 21. At the close of the day, you are 37 cents short. You take the change from Your wallet and indicate that your cash vault balances. Is this proper procedure? 22. What are the four elements of professional appearance? __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 23. What is your best tool for managing difficult customers? 24. What are four kinds of behavior that tellers can use to foster effective communication? With customers? __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 25. What are the three components of quality service? __________________________________________________________ __________________________________________________________ __________________________________________________________ 26. What action might customers take if tellers do not keep them informed of? New products and services? 27. How many times should you try to use a customerâs name during a transaction? 28. What are the five steps you should follow to respond effectively to a customerâs Banking needs? __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 29. What product would you recommend to a customer who carries excessive? Valuables in a briefcase? 30. What type of loan do customers generally request for purchasing a car? 31. What product would you recommend to a customer who purchases money? Orders to pay bills? 32. Are the contents of a safe deposit box insured by the FDIC?
7. A principle of transaction balancing is that for every _________there must be a_________. 8. Determine the ending cash figure for this tellerâs work day: Beginning cash $11,000 Cash checks 4,000 Cash deposits 7,000 Installment loan cash payment received 2,000 Savings withdrawals 1,000 Cash received from the vault 500 9. If a customer requests guaranteed funds to purchase an automobile, which Of the following is not acceptable? A. official check B. money order C. cashierâs check D. certified check E. personal check 10. Travelerâs checks cannot be replaced if lost or stolen? a. True b. False 11. A customer wishes to purchase a Series E U.S. savings bond. Can you process this transaction? 12. Mr. Johnson, a valued customer, wishes to cash a Series EE bond issued three months ago. How long must he wait before cashing the bond? 13. A cash advance against a bankcard is a money loan for which the customer Must repay the principal advance amount plus a (n) a. Finance charge b. Origination fee c. Closing fee d. Transaction fee 14. Should you cooperate with the robberâs demand for money? If so, how Much should you give? 15. Why should you âmeet and greetâ all unknown customers? 16. Why do criminals usually make bomb threats? 17. What bank personnel are most likely to be the object of a kidnapping? How can you help protect them? 18. What should be your first concern in a fire? 19. List five behavioral characteristics of a con artist. __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 20. You arrive for work at the bank and notice that the opening code signal Has not been activated. What should you do? 21. At the close of the day, you are 37 cents short. You take the change from Your wallet and indicate that your cash vault balances. Is this proper procedure? 22. What are the four elements of professional appearance? __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 23. What is your best tool for managing difficult customers? 24. What are four kinds of behavior that tellers can use to foster effective communication? With customers? __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 25. What are the three components of quality service? __________________________________________________________ __________________________________________________________ __________________________________________________________ 26. What action might customers take if tellers do not keep them informed of? New products and services? 27. How many times should you try to use a customerâs name during a transaction? 28. What are the five steps you should follow to respond effectively to a customerâs Banking needs? __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 29. What product would you recommend to a customer who carries excessive? Valuables in a briefcase? 30. What type of loan do customers generally request for purchasing a car? 31. What product would you recommend to a customer who purchases money? Orders to pay bills? 32. Are the contents of a safe deposit box insured by the FDIC? 7. A principle of transaction balancing is that for every _________there must be a_________. 8. Determine the ending cash figure for this tellerâs work day: Beginning cash $11,000 Cash checks 4,000 Cash deposits 7,000 Installment loan cash payment received 2,000 Savings withdrawals 1,000 Cash received from the vault 500 9. If a customer requests guaranteed funds to purchase an automobile, which Of the following is not acceptable? A. official check B. money order C. cashierâs check D. certified check E. personal check 10. Travelerâs checks cannot be replaced if lost or stolen? a. True b. False 11. A customer wishes to purchase a Series E U.S. savings bond. Can you process this transaction? 12. Mr. Johnson, a valued customer, wishes to cash a Series EE bond issued three months ago. How long must he wait before cashing the bond? 13. A cash advance against a bankcard is a money loan for which the customer Must repay the principal advance amount plus a (n) a. Finance charge b. Origination fee c. Closing fee d. Transaction fee 14. Should you cooperate with the robberâs demand for money? If so, how Much should you give? 15. Why should you âmeet and greetâ all unknown customers? 16. Why do criminals usually make bomb threats? 17. What bank personnel are most likely to be the object of a kidnapping? How can you help protect them? 18. What should be your first concern in a fire? 19. List five behavioral characteristics of a con artist. __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 20. You arrive for work at the bank and notice that the opening code signal Has not been activated. What should you do? 21. At the close of the day, you are 37 cents short. You take the change from Your wallet and indicate that your cash vault balances. Is this proper procedure? 22. What are the four elements of professional appearance? __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 23. What is your best tool for managing difficult customers? 24. What are four kinds of behavior that tellers can use to foster effective communication? With customers? __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 25. What are the three components of quality service? __________________________________________________________ __________________________________________________________ __________________________________________________________ 26. What action might customers take if tellers do not keep them informed of? New products and services? 27. How many times should you try to use a customerâs name during a transaction? 28. What are the five steps you should follow to respond effectively to a customerâs Banking needs? __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 29. What product would you recommend to a customer who carries excessive? Valuables in a briefcase? 30. What type of loan do customers generally request for purchasing a car? 31. What product would you recommend to a customer who purchases money? Orders to pay bills? 32. Are the contents of a safe deposit box insured by the FDIC? 7. A principle of transaction balancing is that for every _________there must be a_________. 8. Determine the ending cash figure for this tellerâs work day: Beginning cash $11,000 Cash checks 4,000 Cash deposits 7,000 Installment loan cash payment received 2,000 Savings withdrawals 1,000 Cash received from the vault 500 9. If a customer requests guaranteed funds to purchase an automobile, which Of the following is not acceptable? A. official check B. money order C. cashierâs check D. certified check E. personal check 10. Travelerâs checks cannot be replaced if lost or stolen? a. True b. False 11. A customer wishes to purchase a Series E U.S. savings bond. Can you process this transaction? 12. Mr. Johnson, a valued customer, wishes to cash a Series EE bond issued three months ago. How long must he wait before cashing the bond? 13. A cash advance against a bankcard is a money loan for which the customer Must repay the principal advance amount plus a (n) a. Finance charge b. Origination fee c. Closing fee d. Transaction fee 14. Should you cooperate with the robberâs demand for money? If so, how Much should you give? 15. Why should you âmeet and greetâ all unknown customers? 16. Why do criminals usually make bomb threats? 17. What bank personnel are most likely to be the object of a kidnapping? How can you help protect them? 18. What should be your first concern in a fire? 19. List five behavioral characteristics of a con artist. __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 20. You arrive for work at the bank and notice that the opening code signal Has not been activated. What should you do? 21. At the close of the day, you are 37 cents short. You take the change from Your wallet and indicate that your cash vault balances. Is this proper procedure? 22. What are the four elements of professional appearance? __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 23. What is your best tool for managing difficult customers? 24. What are four kinds of behavior that tellers can use to foster effective communication? With customers? __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 25. What are the three components of quality service? __________________________________________________________ __________________________________________________________ __________________________________________________________ 26. What action might customers take if tellers do not keep them informed of? New products and services? 27. How many times should you try to use a customerâs name during a transaction? 28. What are the five steps you should follow to respond effectively to a customerâs Banking needs? __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ 29. What product would you recommend to a customer who carries excessive? Valuables in a briefcase? 30. What type of loan do customers generally request for purchasing a car? 31. What product would you recommend to a customer who purchases money? Orders to pay bills? 32. Are the contents of a safe deposit box insured by the FDIC?
