Case Study
Emefa Jewellery dealers in gold ornaments have been in existence for the past 15 years. They have been making profits which has enabled them to stay afloat in this hard economy. Due to clear goals and positive instrumental values of the company, staff have a high identification with the company. In the ornaments making business, there are always new technologies being produced with the aim of making life easier, effective and ornaments unique to the purchaser. In the past quarter, there have been occurrences of thievery and management has accused staff of this wrongdoing. Management has decided to take a percentage off the salary of staff in order to accommodate for the losses incurred during the thievery. This led to a conflict between management and staff. The staff resorted to sit down strike to protest the decision by management. Staff have also complained about the inconsiderate nature in which management go about forming teams and groups to work on marketing and sales of the jewellery being made without a consideration of the right process.
a). What is organizational commitment?
b). Explain 4 challenges that Emefa Jewellery will have to overcome as a company.
c). Suggest two (2) ways in which management can resolve the conflict between it and employees with examples.
d). Discuss the appropriate stages of group formation that Emefa Jewellery will have to consider in the future.
