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Instructions: While watching Domain 3 Lesson 2, fill in the missing words according to the information presented by the instructor. [References are found in the brackets.]
 
1. Before creating a product, it is wise to _____ what it takes to produce the product. (Creating a Product or Service]
2. For services, one must spend time finding out what customers' _____ are. [Creating a Product or Service]
3. A business can use _____ to cut down on costs or to improve its product's function. [Production Options]
4. A key example of a ________ service many companies use is a software as a service (SaaS) platform. [Production Options]
5. When developing a quality _______ control process, one should start by determining their quality [Quality Control Testing]
6. When setting one's own quality standards, one must ensure that the standards are ________. Quality Control Testing

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