MGTS1601 Study Guide - Final Guide: Job Satisfaction, Employee Engagement, Social Influence
26 Jun 2019
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Examination content: 40 mcq (20%, 2 short essay questions from a choice of 5 (10 marks each, 20%, 40% overall grade. Lecture 1: introduction to organisational behaviour & diversity. Managers need interpersonal skills (if you don"t have this people is going to find very hard to work with you). Ob the study of individuals, groups and structure for the purpose to use that knowledge to try an improve organizational outcomes. Ob model inputs, processes and outcomes (ex. Personality is an output, it can influence mood that is processes and then . ) Attitudes: components of attitudes: behavioural, cognitive and effective. Blue eyes, brown eyes experiment: link between behaviour and attitudes. Job involvement: psychological empowerment, organisational commitment, employee engagement. Job satisfaction: various responses that people can engage when they are unsatisfied that create 4 different outcomes, loyalty. Different areas that emotions are applicable in organisations (ob applications) Personality in situations (situations activates some personalities; certain jobs have particular qualities)
