MGMT1135 Study Guide - Quiz Guide: Job Satisfaction, Emotional Labor
Document Summary
Inconsistencies between the emotions people feel and the emotions they project. The psychological tension experienced when the emotions people are required to display are different from the emotions experienced at that moment. It is difficult to display expected emotions accurately, and to hide true emotions. Emotional intelligence (ei) is a growing area of study is becoming increasingly important in the understanding of how individuals behave. Ei is pulling in one"s understanding of emotions and their impact on behavior. Individuals who are emotionally intelligent will have a strong sense of self-awareness, recognizing their own emotions when experienced. They are also able to detect emotions in others. By understanding their own emotions and those of others, they can manage emotional cues and information to make decisions. They reflect how we feel about something. When i say i like my job, this is just a simple answer. But the reasons underlying the response can be complex.
