MGMT3012 Final: Case Study Exam Practice
22 Jun 2018
School
Department
Course
Professor
MGMT3012 Exam Case Study Practice
Rebecca Myers
Case Study – (Taken from Sem 1, 2016 Exam)
CULTRAINING is an organisation based in Perth that has created a new training concept
for those who want to interact more consciously and effectively with other cultures. In order
to acquire knowledge, insight and inspiration for a specific cultural context, the organisation
organises trips to new economies such as China, India, Vietnam, and United Arab Emirates
that are currently being explored by West Australian MNCs as business locations.
Participating in these training exercises, people should become acquainted with the
culture in terms of living and working in each of these contexts.
The organisation offers a multifaceted training programme, including formal and
informal encounters, introductions to the history of the country and its business context,
visits to tourist highlights and remarkable projects and food experiences. Because of its
local embeddedness, the organisation promises to guide participants outside locations
not often visited by tourists.
Besides a cultural training programme, participation in these training episodes also
provides access to local business network contacts. Upon their return, they were asked
to fill in a feedback form.
The feedback received from the participants consisted of some positive and
negative responses.
a. We learnt how others lived and worked. Great experience.
b. I will have difficulties in picking up businesses to be conducted in the context
of cultural diversity.
c. Communication can be an issue between countries especially when they don’t
speak the language.
d. Uncertainty of how local employees will react to an expatriate.
Questions and Answer Plans
Based on the feedback received, explain how you as a CULTRAINING’s International
HR consultant can improve the program to support the creation of a global mindset?
Provide examples to demonstrate your understanding.
- Language training:
Include a language course in the lead up and during the international trip. This
can improve the participant’s effectiveness in interacting with locals during the
trip. Therefore, instead of seeing how locals lived and work they may be able to
join them in the day to days tasks. Furthermore, language training may be
necessary if the trip takes participants off the tourist trail where the likelihood of
English being spoken lessons. Language training should include training on
corporate language and interaction practices, as to equip participants with
breaching the cultural barrier in formal encounters and may even begin a
business relationship early on.
- Relevant work experience:
This could entail participants actually entering a workplace for a day and either
working as an employee or shadowing a manager who would be undertaking
similar work that they are considering. This would allow the participant to see first
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Case study (taken from sem 1, 2016 exam) Cultraining is an organisation based in perth that has created a new training concept for those who want to interact more consciously and effectively with other cultures. Participating in these training exercises, people should become acquainted with the culture in terms of living and working in each of these contexts. The organisation offers a multifaceted training programme, including formal and informal encounters, introductions to the history of the country and its business context, visits to tourist highlights and remarkable projects and food experiences. Because of its local embeddedness, the organisation promises to guide participants outside locations not often visited by tourists. Besides a cultural training programme, participation in these training episodes also provides access to local business network contacts. Upon their return, they were asked to fill in a feedback form. The feedback received from the participants consisted of some positive and negative responses: we learnt how others lived and worked.
