MGC1010 Study Guide - Final Guide: Human Resources, Gross Domestic Product, Career Development
12 Aug 2018
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Document Summary
Ultimate beneficiaries of the organisation s efforts. affecting customer/client satisfaction. operating workers do their jobs and solve problems. organisations mission and strategies clear. Team leaders and managers support the operating workers. Planning is setting performance objectives and determining how to. Organising is assigning tasks, allocating resources and arranging. Management is the process of planning, organising, leading and controlling the use of resources to accomplish performance goals. accomplish them. activities to implement plans. organisational goals. desired results. Leading is inspiring workers and directing efforts towards. Controlling is measuring performance and taking action to ensure. Informational roles: how a manager exchanges and processes. Interpersonal roles: how a manager interacts with other people (figurehead, leader, liaison). information (monitor, disseminator, spokesperson). (entrepreneur, disturbance handles, resource allocator, negotiator). Decisional roles: how a manager uses information in decision making. A skill is the ability to translate knowledge into action that results in desired performance.
