BSB115 Study Guide - Contingency Theory, Continual Improvement Process, Theory X And Theory Y
Document Summary
Week 1: there are four functions of management. Planning - process of setting goals and deciding how best to achieve them. Organisation - process of allocating human and non human resources so that plans can be carried out successfully. Leading - process of influencing others to engage in the work behaviours necessary to reach organisational goals. Classical viewpoint: scientific management the assembly line was built through scientific management and frederick taylor. Week 2 tutorial: fayol - polc, mintzberg. Prefer to deal with current, specific and ad hoc issues: scientific approach - taylor specialisation. One best way: theory x - employees are lazy, theory y - employees are empowered to work, maslow heirarchy of needs. Not just one rule: learning organisation. Concept that organisations are learning to adjust. Not to change to quickly: 1970 management - good technicians promoted and focus on processes. Management: 2010 management - focus on outcomes and trained managers.
