[BUSI 2101] - Final Exam Guide - Comprehensive Notes for the exam (26 pages long!)

• School: Carleton University
• Department: Business
• Course: BUSI 2101
• Professor: Raeanne Souliere

Document Summary

Organizational behaviour (ob): a field of study that endeavors to understand, explain, predict, and change human behavior that occurs in the organizational context. The two types of contracts (hint: iceberg model) Defines the unwritten agreements about what the employee will do (e. g. work hard, be supportive etc. ) in exchange of what the employer will do (develop opportunities, respect, promotions etc. ) Psychologi(cid:272)al (cid:272)o(cid:374)t(cid:396)a(cid:272)ts a(cid:396)e a(cid:374) i(cid:374)di(cid:448)idual(cid:859)s beliefs, shaped by the organization, regarding the terms and conditions of a reciprocal change agreement between individuals and their organization. Contract breaches change their relationship and also affect employee attitudes and behavior. The trust and good faith of the employer-employee relationship is destroyed and cannot easily be rebuilt. Violations cause less damage to the relationship if employees believe that employers were unable, rather than simply unwilling, to keep a promise. When a psychological contact is broken, intense emotional reactions result.