ITM 102 Study Guide - Final Guide: Custom Software, Enterprise Performance Management, Amazon Web Services

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Published on 12 Apr 2013
Ryerson University
Information Technology Management
ITM 102
Chapter 1
Digital Firm:
Organization in which nearly all-significant business processes and relationships
with customers, suppliers, and employees are digitally enabled and key
corporate assets are managed through digital means
Significant business relationships:
good relationships with customers, suppliers, and employees.
(page 9) Internet service firms, such as Google and eBay, are able to replicate
their business models and services in multiple countries, without having to
redesign their expensive fix- cost information system structure.
(page 6) Cloud computing and the growth of the mobile digital platform allows
organizations to rely more on telework, remote work, and distributed decision
Business Processes:
(Page 9) The unique ways in which organizations coordinate and organize work
activities, information, and knowledge to produce a product or service.
Ex. Developing a new product, generating and fulfilling an order, creating a
marketing plan, and hiring an employees.
Business Model:
(Page 10): An abstraction of what an enterprise is and how the enterprise
delivers a product or service, showing how the enterprise creates wealth
It describes how a company produces, delivers and sells a product or service to
create wealth.
Canadian Rules on the Sarbanes-Oxley Act (C-SOX):
(Page 12) U.S law passed in 2002 that imposes responsibility on companies and
their management to protect investors by safeguarding the accuracy and integrity
of financial information that is used internally and released externally.
Information Technology (IT):
(Page 12) All the hardware and software technologies a firm needs to achieve its
business objectives.
Information System:
( Page 12) Interrelated components working together to collect, process, store,
and disseminate information to support decision making, coordination, control
analysis, and visualization in an organization
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(Page 13) We mean data that have been shaped into a form that is meaningful
and useful to human beings.
(Page 13) Streams of raw facts representing events occurring in organizations or
the physical environment before they have been organized and arranged into a
form that people can understand and use.
3 Activities in information System:
1. Input:
(Page 13) Captures or collects raw data from within the organization or from its
external environment.
2. Processing
(Page 13) Converts this raw input into a meaningful form.
(Page 13) Transfers the processed information to the people who will use it or to
the activities for which it will be used.
(Page 13) Output that is returned to appropriate members of the organization to
help them evaluate or correct the input stage.
Dimensions of Information Systems
Computer based information system (CBIS):
(Page 13) Information systems that rely on computer on computer hardware and
software for processing and disseminating information
(Page 13) Physical device that takes data as an input, transforms the data by
executing stored instructions, and outputs information to a number of devices.
Information systems literacy:
(Page 15) Broad based understanding of information systems that includes
behavioral knowledge about organizations and individuals using information
systems as well as technical knowledge about computers.
Computer Literacy:
(Page 15) Knowledge about information technology, focusing on understanding
of how computer-based technologies work.
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Management Information Systems (MIS): (2 meanings)
1. The study of information systems focusing on their rule in business and
2. A specific category of information system serving middle management.
MIS provide middle managers with reports on the organizations current
performance to monitor and control the business and predict future
Dimensions of information systems:
Organizations, management, and information technology
(page 15)
Senior Management:
Makes long-range strategic decisions about products & services and financial
Middle Management:
Carries out the programs and plans of senior management
Operational Management:
Responsible for monitoring the daily activities of the business.
Knowledge workers:
People such as engineers or architects who design products or services and
create knowledge for the organization
Data workers:
Secretaries or clerks, assist with scheduling and communication at all levels of
the firm.
Production or service workers:
People who actually produce the product or deliver the service.
Business Functions:
Specialized tasks performed in a business organization, including manufacturing
and production, sales and marketing, finance and accounting, and human
The set of fundamental assumptions about what products the organizations
should produce, how and where it should produce them, and for whom they
should be produced.
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