NSE 12A/B Study Guide - Final Guide: Environmental Noise, Nonverbal Communication, Active Listening
1 Sep 2018
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Document Summary
Noise: any distraction that interferes with client or nurse being able to pay full attention to the discussion and influences the flow of therapeutic communication. Semantic noise: noise that occurs when the words used by the sender are not familiar to the receiver (ex. A nurse uses medical jargon to describe something to a client) Environmental noise: noise that involves anything in the external environment (ex. Clients need privacy and adequate space (social distance, 3-4 ft) to fully engage in meaningful conversations. Time efficiency can be achieved by planning communication for periods when the client is able to participate physically and emotionally. Mindfulness of personal values allows nurses to recognize the potential effects their words have on communication. Self-awareness allows nurses to value and understand the person despite personal feelings about a client. Words, movements, voice inflection and facial expressions work to influence a message. 4 forms of communication: active listening, meta-communication, verbal communication, non-verbal communication.
