EDRD 3140 Study Guide - Quiz Guide: Organizational Communication, Hierarchical Organization, Job Satisfaction

• School: University of Guelph
• Department: Environmental Design and Rural Development
• Course: EDRD 3140
• Professor: Susan Brown

Document Summary

The purpose of this case study is to identify the social communication that brass taps emphasizes in their organization. Brass taps is a small campus pub located in the university of. Being a campus pub, it must facilitate a prominent social atmosphere considering that is not only students that come there, but professors as well. How they communicate and in what way they communicate are of paramount importance. Brass taps student atmosphere provides a comfortable environment for both management and staff to connect. This organization only hires students to work there, allowing management to become extremely close with its staff and be respectful of their busy schedules. Brass taps incorporates a high degree of cohesion and illustrates that the customer always comes first. This mindset allows for a minimal amount of customer complaints and an increased level of satisfaction amongst them. Brass taps implements a face-face social communication model, creating an atmosphere that focuses on friendly, social employees and managers.