HROB 2100 Study Guide - Midterm Guide: Job Satisfaction, Fundamental Attribution Error, Job Performance

• School: University of Guelph
• Department: Human Resources and Organizational Behaviour
• Course: HROB 2100
• Professor: Saad Hossain

Document Summary

Process by which individuals organize and interpret their impressions. Everyone has their own individual reality, and we only perceive certain parts of other people"s realities. So you must gather all information about a person to fully understand their side of the story. Behaviour is based on perception of what reality is, not on reality itself. When individuals observe behaviour, they attempt to determine whether it is internally or externally caused. Fundamental attribution error: tendency to underestimate external factors and overestimate internal factors when making judgments about others behaviour. A person is late to class because of a bus. Teacher is going to blame the student, and not take into considered external factors such as traffic or the bus. Self-serving bias: tendency to attribute"s one success to internal factors while putting the blame for failures on external factors. When we are successful, it"s because of ourselves.