COMM 205 Study Guide - Final Guide: Marginalism, Outsourcing, Electronic Data Interchange
Document Summary
At a football game, it was very cold that day so a high amount of spectators were at the concession stand that day. Concession area had many individual lines of customers, some of which were moving much quicker than the others. There were only two hot chocolate machines, positioned in each corner at the very back behind the concession counters. Operations management the process of transforming inputs to outputs to produce goods or deliver services that are of value to the customers. Value/process improvement: determine all activities that are included in the process, determine whether or not each activity adds value, eliminate or reduce time spent on activities that do not add value. Toyota production system sources of waste : correction of defects, overproduction, unnecessary staff movement, material movement, waiting, inventory not in stock, redundant or unnecessary overprocessing, waste of human talent.
