AFM241 Study Guide - Midterm Guide: Hype Cycle, Customer Switching, Switching Barriers

• School: University of Waterloo
• Department: Accounting & Financial Management
• Course: AFM241
• Professor: Theophanis Stratopoulos

Document Summary

Information technology refers to development, maintenance and use of computer systems, software and networks for processing and distribution of data. Information systems technical components and human activities within the organization. Is includes technology infrastructure, data, application systems, personnel, management of organizational function in charge of planning, designing, developing, implanting and operating system. Use it to (cid:272)aptu(cid:396)e, sto(cid:396)e, (cid:373)a(cid:374)ipulate a(cid:374)d p(cid:396)ese(cid:374)t data i(cid:374) o(cid:396)de(cid:396) to suppo(cid:396)t the fi(cid:396)(cid:373)"s (cid:271)usi(cid:374)ess p(cid:396)o(cid:272)esses and value adding activities. Plan spending in it budget and it budgeting process. Typical it budget includes it staff salaries, training of it staff and system user, upgrades, replacement of telecommunications, networking, hardware, maintenance and development, purchase of software application, payments to vendors and services firms, internet based costs. Operational spending supporting status quo (maintaining current it infrastructure, ensuring it is running efficiently) Regulatory agencies do not require firms to report it spending in financial statements (not readily available) Iw 500 - list of largest it users and most innovative.