HRM200 Study Guide - Midterm Guide: Customer Service Training, Business Link, Management System

• School: University of Waterloo
• Department: Human Resources Management
• Course: HRM200
• Professor: Katrina Di Gravio

Document Summary

Employee orientation (onboarding) = a procedure for providing new employees with basic background info about the firm and the job. Ongoing process of instilling in all employees the prevailing attitudes, standards, values, and patterns of behaviour that are expected by the organization. Discrepancy between what new employee expects from his/her new job and realities of it. Purpose of orientation programs: improved job performance reduced first day jitters and reality shock foundation for ongoing performance management improved productivity improved retention levels and reduced recruitment costs. Problems: too much information in a short time leading to an overwhelmed employee too many forms to fill out little or no orientation provided. Hr information too broad; supervisory information too detailed. Task analysis (assess training needs of new employees) task list. Quantity and quality of performance conditions under which performed competencies and specific knowledge required. Performance analysis (determine training needs of current employees)