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Management Sciences
MSCI 311
Mina Rohani- Tabatabai

REVIEW SESSION GENERAL INFO Tuesday, April 16th from 9.30 to 11:30 in DC 1350 and 1351. You can bring a cheat sheet (two sided). The font and the format do not matter. The final exam will cover the following modules (including the lecture notes and hand-outs) Module 1: Different Approaches to Organizations Module 3: Fundamentals of Organizational Design Module 4: Organizational Goals and Effectiveness Module 5: Organizational Environment Module 6: Ashby's Law of Requisite Variety Module 7: Organizational Communication Module 8: Technology Module 9: Decision Making GENERAL INFO Make sure to review the discussion questions from the class as well as quizzes You will have one question from the cases that you worked on in the tutorials. The case will be given to you along with your exam sheet. MODULE 1: DIFFERENT APPROACHES TO ORGANIZATIONS Important concepts • Defining organizations • Problems of various definitions (categorization; common goal) • Our definition: Based on a set of formal & informal constraints with the resulting patterns of behavior. • Examples • The meaning of “unit of analysis”; “descriptive vs. prescriptive”; focus of analysis • Assumptions; Characteristics; Examples for : • Scientific Management • Human Relation • Bureaucracy • System Approach • Role model MODULE 1: DIFFERENT APPROACHES TO ORGANIZATIONS Potential questions: • Comparing approaches • Compare the Scientific Management & Bureaucracy. • What does the “unit of analysis” mean? Compare the “unit of analysis” for Scientific Management and Human Relation within the context of examples. MODULE 3: FUNDAMENTALS OF ORGANIZA TIONAL DESIGN Important concepts • Coordination mechanisms (mutual adjustment; direct supervision; standardization( outputs, skills, process) • Examples for each type • Design variables • Division of labour • Centralization • Span of control • Structure (characteristics; pros and cons) • Functional • Divisional • Matrix MODULE 3: FUNDAMENTALS OF ORGANIZA TIONAL DESIGN Potential questions 1. Discuss each of the following within the context of an example: a) Communication, cooperation, and capacity are necessary for coordination. b) Mutual adjustment is the appropriate coordinating mechanism for low and high complexity situations. 2. A plastics manufacturer has 50 employees and produces a wide variety of low-volume products for the retails market. Would you expect this organization to be structured along functional or divisional lines? MODULE 4: ORGANIZA TIONAL GOALS AND EFFECTIVENESS Important concepts • Official vs. Operative goals • Carnegie model • How goals are set in organizations? Example. • Difficulties in goal setting (examples for each difficulty) • Goal conflict • Means-Ends inconsistency • Disagreement on means • Goal displacement • Means-ends inversion • Merton Model for dysfunctional consequences of bureaucracy • Organizational effectiveness • Differences between effectiveness and efficiency • Goal model • System Resource model • Internal Process model • Strategic adaptation MODULE 4: ORGANIZA TIONAL GOALS AND EFFECTIVENESS Potential questions Compare the rational (classical) view of goal setting to the between the two models. answer, identify 2 major differences Use Carnegie Model of goal setting to explain “goal conflict” in organizations. Support your answer with an appropriate example. MODULE 5: ORGANIZA TIONAL ENVIRONMENT Contingency theories • Burn’s & Stalker study of organic & mechanistic structure • Lawrence & Lorsch study of organizational differentiation and integration • Criticism Different methods of managing uncertainty (use Ashby’s law to explain them) • Interna
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