COMM 292 Final: OB Final Definitions.doc
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COMM 292 Full Course Notes
Verified Note
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Organizational behaviour: a field of study that investigates the impact of individuals, groups, and structure on behaviour within organizations; the aim is to apply such knowledge toward improving organizational effectiveness. (page 4) Organization: a consciously coordinated social unit, composed of a group of people, that functions on a relatively continuous basis to achieve a common goal or set of goals. (page 5) Empowerment: giving employees responsibility for what they do. (page 7) Ethics: the study of moral values or principles that guide our behaviour, and inform us whether actions are right or wrong. (page 8) Workforce diversity: the heterogeneity of workers in organizations in terms of gender, race, ethnicity, disability, sexual preference, and age, as well as background characteristics such as education, income, and training. (page 9) Productivity: a performance measure including effectiveness and efficiency. (page 11) Efficiency: the ratio of effective work output to the input required to produce the work. (page 11)
