UTM115H5 Study Guide - Quiz Guide: Intercultural Communication, Intercultural Competence, Culture Shock
Document Summary
Chapter 11- intercultural communication in business, healthcare, and educational settings. Cultural context- pattern of values, beliefs, and behaviour held by an identifiable group of people with a common verbal and nonverbal symbol system. Organizational culture- organized values, beliefs, behaviours and communication channels held by the members of an organization. Environmental context- geographical and psychological location of communication within some cultural context. Perceptual context- attitudes, emotions, and motivations of the persons engaged in communication and how they affect information processing. Health communication- study and use of communication strategies to inform and influence individual decisions that enhance health. Learning styles- an individual"s unique way of gathering, storing, and retrieving information to solve problems. Immediacy- the physical and psychological distance/ closeness between interactants. Chapter 12- acculturation, culture shock, and intercultural competence. Acculturation- process of cultural change that results from ongoing contact between two or more culturally different groups.
