71-441 Study Guide - Fall 2018, Comprehensive Midterm Notes - Web 2.0, Thermodynamic System, Protected Group
71-441
MIDTERM EXAM
STUDY GUIDE
Fall 2018
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Document Summary
Training as an open system: open systems model, open systems have a dynamic relationship with their environment; closed systems do not, open systems depend on the environment for the input that supports the system, ex. A business needs raw materials, capital, and employees to operate: the environmental inputs are transformed into outputs by the systems processes, ex. If a business is responsive to the needs of society by providing valued goods and services (output), it receives financial and goodwill credits (input). Profits, market share, absenteeism: actual organizational performance (aop): the performance level of the organization, department, or unit in key performance areas (ex. Profits, market share, absenteeism: analysis phase: a process of data gathering and casual analysis to identify both training, and non-training needs and their priorities, begins with the identification of the organizational performance gap (aop eop). 3: organizational performance gap (opg): the difference between the orga(cid:374)izatio(cid:374)"s e(cid:454)pe(cid:272)ted perfor(cid:373)a(cid:374)(cid:272)e a(cid:374)d its a(cid:272)tual performance on key performance indicators (ex.