Business Administration 3300K Study Guide - Quiz Guide: The Fifth Discipline, Psychological Safety

• School: Western University
• Department: Business Administration
• Course: Business Administration 3300K
• Professor: Alexander Miller

Document Summary

2. 1 bb1: a supportive learning environment: supportive learning environment has four characteristics: Psychological safety: employees must be comfortable expressing own thoughts, questions, views. Appreciation of differences: recognising value of opposing ideas sparks fresh thinking & prevents lethargy and drift. Openness to new ideas: learning is also about testing and exploring the unknown by taking risks. Time for reflection: allowing for pause in the action & encouraging review of processes. Processes ensure that info moves quickly to people that need it. Step 1: a) individual member takes survey to get sense of work unitb) several members of units can take survey and then average the scores. = diagnostic instrument that promotes dialogue: four principles. 4. 1 leadership alone is insufficient: learning-oriented leadership behaviour not enough, the cultural & process dimensions (bb1&2) require more targeted interventions focusing on the size, location, mission of the specific unit.