MGT 300 Study Guide - Customer Relationship Management, Electronic Health Record, Direct-Sequence Spread Spectrum
Document Summary
Important notes from the required text for module #12. Customer relationship management (crm: a term that broadly refers to planning and control activities and information systems that link a firm with its downstream customers. Supplier relationship management (srm: a term that broadly refers to planning and control activities and information systems that link a firm with its upstream suppliers. Internal supply chain management: a term referring to the information flows between higher and lower levels of planning and control systems within an organization. Information flow profile: a tool that decision makers use to graph the relative performance of an information flow along a set of performance dimensions, accuracy, timeliness, reliability, form and detail, availability. Enterprise resource planning (erp) systems: large, integrated, computer-based business transaction processing and reporting systems. Erp systems pull together all of the classic business functions such as accounting, finance, sales, and operations into a single, tightly integrated package that uses a common database.
