SCM 300 Study Guide - Flowchart, Business Process, Continual Improvement Process
Document Summary
What is a business process: any activity or group of activities that takes an input, adds value to it, and provides an output to an internal or external customer. Processes use an organization"s resources to provide definitive results. Dr. h. j. harrington - business process improvement: step-by-step breakdown that aids in providing high quality results on a consistent basis utilizing minimal resources, consider these processes: Taking catalog orders at a call center (or online) Processing returns of a defective ipod at best buy. Changing prices of items going on sale at target. Relationship to supply chain management: made up of a series of interconnected and interdependent processes, productivity managing inputs and outputs at a smaller scale. Mcdonald"s, dell, etc: key to franchising (cut and paste businesses, the more processes utilized by a company the more important it is to have managers that understand the importance of properly designing, effectively managing, and improving processes. Business process stakeholders: customers unhappy customers don"t return.
