BA 2030- Midterm Exam Guide - Comprehensive Notes for the exam ( 15 pages long!)

• School: BGSU
• Department: Business Administration
• Course: BA 2030
• Professor: Patricia Hanna- Garlitz

Document Summary

Sender receiver (encode) (decode) primary goal of communication: co-create and share meaning. Strategic: purposeful, audience-oriented, persuasive influence your audience to agree with your view/perspective, outcome. Adaptable: current with technology and social media, able to work with many cultures, collaborative. Developing active listening skills: hearing, comprehending and interpreting, evaluating, responding. Passive listening: hearing what someone says without actively paying attention to ensure understanding. Active listening involves: focusing attentively on what a speaker says, actively working to understand and interpret the content, responding to acknowledge understanding. Three active listening skills: reflect content (paraphrase, reflect feelings, ask for more information (question, silence, clarify) Make sure not to use trigger words, do not be negative. Evaluating: the practice of critically reviewing and judging what you hear, must be open-minded, critically analyze well, and separate emotions from logic. Identify the cause of conflict: cognitive conflicts, faulty assumptions, differences of opinion, competing goals, affective goals, relational issues, ego issues.