SMG SM 131- Midterm Exam Guide - Comprehensive Notes for the exam ( 15 pages long!)

• School: Boston University
• Department: School of Management
• Course: SMG SM 131
• Professor: Kabrina Chang

Document Summary

Driving performance: essential ingredients, compelling strategy, effective execution, flexibility, talented, aligned, engaged people, strategic planning model. Top management structure: board of directors (bod, chairman, president & ceo. Role: bod: governance and oversight, duty of loyalty: represent interest of owners, duty of care: understand the company, exercise business judgment: use experience, hire and fire ceo: most important rule. Senior management structure: chairman / president and ceo ( c-suite , the line , face the customer, profit and loss responsibility, the staff , support business operations. Staff management roles: support business operations, quality / process improvement, corporate marketing, research and development, finance / business development, legal / compliance / risk management, regulatory affairs, human resources, communications. Corporate social responsibility: who decides, recommendation by ceo, bod discussion, bod approval. Globalization: adds complexity, financial foreign currency exchange rates, hedging, country risk cultural, different perspectives. The value of reputation created over many years lost in seconds: unethical behavior destroys reputation.