MGT 323 Quiz: Chapter 2 Q:A
Q/A !
MGT 323 Chapter 2!
1. A management consultant who advises managers to carefully study jobs, train workers to do
them with efficient motions, and tie pay to job performance is using ideas from ____.
• a . s c i e n t i f i c m a n a g e m e n t
• b . contingency thinking
• c . Henri Fayol
• d . Theory Y
2. The Hawthorne studies were important in management history because they raised
awareness about the influence of ____ on productivity.
• a . organization structures
• b. human factors
• c . physical work conditions
• d . pay and rewards
3. If Douglas McGregor heard an instructor complaining that her students were lazy and
irresponsible, he would say these assumptions ____.
• a . violated scientific management ideas
• b . focused too much on needs
• c. would create a negative self-fulfilling prophecy
• d . showed contingency thinking
4. If your local bank or credit union is a complex system, then the loan processing department
of the bank would be considered a ____.
• a. subsystem
• b . closed system
• c . learning organization
• d . bureaucracy
5. When a manager puts Danté in a customer relations job because he has strong social needs
and gives Sherrill lots of daily praise because she has strong ego needs, he is displaying ____.
• a . systems thinking
• b . Theory X
• c. contingency thinking
• d . administrative principles
6. Which of the following is one of the characteristics of Weber’s ideal bureaucracy?
• a . Few rules and procedures
• b. Impersonality
• c . Promotion by privilege not by merit
• d . Ambiguous hierarchy of authority
7. Which principle states that a person should only receive orders from one boss in an
organization?
• a . Scalar
• b . Contingency
• c . Hawthorne
• d. Unity of command
8. One of the conclusions from the Hawthorne studies was that ____.
• a . motion studies could improve performance
• b. groups can sometimes restrict the productivity of their members
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