OM 374 Study Guide - Comprehensive Final Exam Guide - Supply Chain, Outsourcing, Operations Management
20 Nov 2018
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Document Summary
Marketing is the communication of the organisation"s products and services to the market to generate orders. Development functions create new and modified products/services to serve future customer requests. Operation functions fulfil customer requests for service through the production and delivery of products/services. Capacity is the total "flow" of products or services produced. Scheduling is the planning of when tasks or events are to happen. Inventory is an organisations current assets, including work in progress and raw materials. Control is the process of ensuring the plan is achieved despite uncertainties. State 3 ways operations management is vital to industry. Accounts for approximately 80% of what employees do, influences revenue streams and cost bases and it adds value to what you sell to customers. Goal - general aim in line with the mission. Business model - the way resources are combined to deliver value. Strategic control - monitoring to ensure the strategy is being followed.
