MGMT 370 Study Guide - Job Performance, Knowledge Management, Topnotch
Document Summary
Copyright 2009 by the mcgraw-hill companies, inc. all rights reserved. Organizations recruit talent from all over the world. Internet use is increasing consumer demands and changing the way people work. The best thing business schools can do to prepare their students is to encourage them to look beyond their own backyards. Globalization has opened the world for many opportunities, and schools should encourage their students to take advantage of them. Provides access to information, allows better-informed decisions, and improves efficiency of decision making. Knowledge workers - workers whose primary contributions are ideas and problem-solving expertise. Knowledge management practices aimed at discovering and harnessing an organization"s intellectual resources. Job performance evaluation is difficult because of the lack of quantitative measures of output. Finding, unlocking, sharing and altogether capitalizing on employees" expertise, skills, wisdom, and relationships. Relies on software to allow employees to contribute and readily share knowledge with one another. Knowledge management ensures communication across boundaries to facilitate collaboration.