MGT 3200 : EXAM 1 TEXTBOOK OBJECTIVES SPRING 2015
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How is this position different from a frontline or 1st-line manager? (p. 12) a team leader engages in a variety of behaviors to achieve team effectiveness. While both team leaders and frontline managers tend to be younger managers with entrepreneurial skills, frontline managers have direct managerial control over their non- managerial employees. This knowledge manager requires communication among departments, divisions, or other subunits of the organization: what is a complementary product? (p. 51) besides identifying and planning for substitutes, companies must consider complements for their product. Dynamism- the degree of discontinuous change that occurs within the industry: what is buffering as it relates to adapting at the organization"s boundaries? (p. 55) Buffering creates supplies of excess resources to meet unpredictable needs: what is smoothing as it relates to adapting at the organization"s boundaries? (p. 56) Smoothing is leveling normal fluctuations at the boundaries of the environment: what is a flexible process as it relates to adapting at the organization"s core? (p. 56)
