MGT 3200 : Exam 1 Textbook Objectives
Document Summary
How is this position different from a frontline or 1st-line manager? (p. 12) Team leader: employees who are responsible for facilitating successful team performance. What are the dual responsibilities of this type of manager? (p. 18) Break out of the traditional hierarchy to share knowledge freely across the organization while remaining fiercely committed to the performance of their individual business units. Responsibilities: performance and knowledge sharing: what is a complementary product? (p. 51) Potential opportunity because customers buy more of a given product if they also demand more of the complementary product: what are switching costs? (p. 52) Fixed costs buyers face when they change suppliers: what is environmental uncertainty? (p. 53) Lack of information needed to understand or predict the future: what two factors influence environmental uncertainty (define them)? (p. 53) Complexity the number of issues to which a manger must attend and the degree to which they are interconnected; increases as competitors increase.
