MGT 3200 : MGMT 3200 Final SG P1
Document Summary
Management the process of deciding the best way to use an organization"s resources to produce goods and services; i. e. it is the art of getting things done through people in the organization. Efficiency getting work done with minimum of effort, waste or expense. Competitive advantage what makes a company successful; must be sustainable over a long period of time; fundamental success drivers (innovation, quality, service, speed, cost competitiveness) Cannot: play favorites, be selfish, and lose temper. Success qualities: proactive, responsible, action planners, problem solvers. Chapter 2-history of mgmt: motion study/develop a science for each element of work, select, train, teach, cooperate w/employees, divide work equally b/w mgt & workers. Scientific management determine best, most efficient way to complete a job; one best way follow 4 principles. Hawthorne studies identified that financial incentives weren"t the most important factor for working. In the first stage, production increases and in the second stage it decreases.
