HB100_Quiz1_2017Spring_Solutions
Document Summary
Key to being successful in the hospitality industry is: being a service-oriented person. Ethics is (are): a set of moral principles and values used to answer questions about right and wrong. Inseparability refers to: the fact that production and consumption occur simultaneously. Empowerment is: a feeling of partnership in which employees feel responsible for their jobs and have a stake in the organizations success. All of the following are part of disney"s "five steps of leadership" except: hold managers accountable for member feedback. Guest loyalty is: keeping guests happy and returning often. Intangible means: cannot be perceived by the senses. The concept of protecting the natural resources of the planet while achieving corporate profitability: sustainability.
