MGT 325 Study Guide - Final Guide: Cognitive Dissonance, Emotional Labor, Western Electric
Document Summary
This test is comprised of 60 multiple choice questions. Some are definitional and some are application questions. You will need to read the book as well as review the ppts. Use the ppts/lecture notes to help you focus your reading and studying. Chapter 1 and management history ppts (13 questions) What is ob: a field of study that investigates the impact that individuals, groups, and structure has on behavior within organizations, for the purpose of applying such knowledge toward improving an organization"s effectiveness. Symbolic head; required to perform a number of routine duties of a legal or social nature: leader, liaison. Responsible for the motivation and direction of employees. Maintains a network outside contacts who provide favors and information. Receives a wide variety of information; serves as nerve center of internal and external information of the organization. Transmits information received from outsiders or from other employees to members of the organization: disseminator, spokesperson.
