SCM 303 Study Guide - Final Guide: Customer Service, Water Rail, Dimensional Weight
Document Summary
Scm303 final exam study guide for conceptual questions 3. In the general supply chain model, logistics is usually associated with the deliver and return processes. Logistics activities include: customer service and order processing; material handling; packaging; parts and service support; return goods handling; reverse logistics; warehousing; network design; and. Inbound logistics comes from suppliers (external upstream) while outbound logistics flows to customers (external downstream). Logistics within a facility or network is usually referred to as material flow. Transportation normally has the biggest share in total logistics cost. The seven rights of logistics includes: product; customer; time; place; condition; quantity; and cost. If all seven rights are met, it is a perfect order. Postponement is delaying the final transformation of a product until the last feasible point, which often happens to be at a warehouse or distribution center. For example, hewlett-packard used to delay installation of country-specific electrical plugs on printers.
