BUSN 1101 Study Guide - Customer Satisfaction, Material Requirements Planning, Electronic Data Interchange

• School: Northeastern University
• Department: Business Administration
• Course: BUSN 1101
• Professor: William Shimer

Document Summary

11. 1 operations management in manufacturing and service industries. Carries out activities involved in transforming a product idea into a finished product/ transforms resources into a good or service. Hold down the costs of material and labor. Eliminate all costs that add no value to the finished product. Make to order: products are customized to meet the needs of the buyers who ordered them. Mass production: producing high volumes of identical goods at a cost low enough to price them for large numbers of customers. Mass customization: combines the advantages of customized products with those of mass production. Find locations close to suppliers and customers to minimize shipping costs. Are with ample number of skilled workers. Locations where cost of resources are low. Location where there is favorable business climates. Plant layout how equipment, machinery, and people will be arranged to make the production process as efficient as possible: process layout: group together workers or departments that perform similar tasks.