[BTE 210] - Final Exam Guide - Ultimate 85 pages long Study Guide!

• School: University of Miami
• Department: Business Technology
• Course: BTE 210
• Professor: Maikel Leon- Espinsoa

Document Summary

It-enabled customer service: business transformation enables customers to complete more tasks in a pleasant way. It is vital to modern business providing many rewarding career opportunities: programmers, business analysts, systems analysts, and designers, cio (chief information officer): executive in charge of the is function, career opportunities remain strong in future. Book industry: nook, ki(cid:374)dle; traditio(cid:374)al (cid:271)ook stores goi(cid:374)g out of (cid:271)usi(cid:374)ess; do(cid:374)"t ha(cid:448)e to kill so many trees for printing. Music industry: on the voice, after they perform you can go to itunes and immediately buy their song. Video industry: do(cid:374)"t (cid:374)eed to lea(cid:448)e house to re(cid:374)t (cid:373)o(cid:448)ies a(cid:374)y(cid:373)ore; o(cid:374)e (cid:272)li(cid:272)k. Software industry: a few years ago, buy cd for microsoft office, now you can do it alone. Marketing industry: coupons personalized to your zip code. Informed user: a person knowledgeable about info systems and info technology. Systems: information systems that connect 2 or more organizations.