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University of Miami – School of Business Administration
Human Resource Management (MGT302-J)
Study Guide for Quiz #1 – Spring, 2018
Review all in-class exercises done in chapters 1, 2, 3 and 4.
Chapters 1-2: Strategic HR Management in a Changing Environment
Know the definition of Human Resource Management (HRM) and the characteristics of
successful HRM programs (slide 2)
• HRM: all activities relating to the attracting, deploying, motivating, retaining, developing,
and rewarding of qualified, high-performance workforce
• Characteristics are:
1. Closely linked to strategic plans
2. Responds to competitive marketplace
3. Focuses on quality, customer service, productivity, teamwork, and flexibility
4. Is shared professional HR – line management responsibility
5. Is monitored and evaluated regularly to ensure effectiveness
Know the characteristics of a "high performance work system" and what the research
indicates concerning them (slides 3-4)
1. The use of validated selection and promotions models/procedures
2. Large number of qualified applicants for each position
3. High percentage of jobs filled from within
4. Extensive training and development of new employees
5. Linkage of merit pay increases to formal appraisal processes
6. Above -market compensation for key positions
7. High percentage of entire workforce included in incentive systems
8. High differential in pay between high and low performers
9. The use of formal performance appraisal and performance management
10. The use of multisource (360 degree) performance appraisal and feedback
11. High percentage of workforce working in self-managed, project-based work teams
12. Low percentage of employees covered by union contract
13. PWS are progressive practices
• Recent studies document relationship to
o Financial performance
o Productivity
o Product and service quality
o Cost control
Know the HR activity areas (also called "domains") (slide 6 – you also have an annotated
slide covering this which was also posted to the website)
• Organization design: breaking things down and linking them together for seamless operation
• Staffing: the moving of people into, out, and through the company
• Appraisal: what employees deliver, what role they play and how good they are
• Organizational development: training and development, building the human workforce (?)
• Compensation and benefits: what people get in exchange for their service
• Employer-employee relationships: quality of relationship b/t employee and organization
find more resources at oneclass.com
find more resources at oneclass.com
• Employee health and safety: maintaining well-being of employees
Know the major Macro-level issues affecting the importance of HRM and its practice in
organizations (slide 7)
• Globalization
• Technological changes and challenges
• Rise of “knowledge workers” and “knowledge-based organizations”
• Increase in litigation related to HRM
Know the ways the U.S. workforce is changing (slide 8)
• Increasing diversity (90% of workforce growth since 2000)
• Baby boomers (1946-64), Generation Xers (1965-1976), and Gen Yers (1977-1994)
• Huge influx into the workforce of…
o Women with children under the age of 6
o Disabled workers
o Single heads of households
o Dual income family members
• 1 million immigrants entered US from 2003-2008
• American workforce is getting older, more diverse, more educated, less prepared to
handle challenges, more cynical
Know the definition of strategy. What is an organization’s vision, mission, and its
objectives (slide 12)?
• Strategy: “A plan of action designed to achieve a particular set of objectives”
• Vision: What we expect to become as an organization at a specific future point in time
• Mission statement: What are we going to do to become the organization we’ve
envisioned?
• Setting objectives: What will we accomplish within specific time frames?
What is a SWOT analysis (slide 13)
find more resources at oneclass.com
find more resources at oneclass.com
