HRMA 2350 Final: Managing in the Service Environment Study Guide Page 11

• School: University of Houston
• Department: Hotel and Restaurant Management
• Course: HRMA 2350
• Professor: Boger Carl

Document Summary

Involves defining the organization"s goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate work activities. Planning provides direction to managers and non-managers alike. The presence of planning does not inhibit the ability of departments and individuals to work together or organization to move. A thing aimed at or sought; a goal. Refers to documents that outline how results are to be achieved. Most companies" goals can be classified as either strategic or financial. Every fast food hamburger restaurant chain wants you to believe their product is the best because it is stored or prepared uniquely.