IE 430 Final: Exam Study Guide
15 Feb 2017
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Document Summary
Chapter 1: dimensions of quality 1) performance (will the product do the intended job?) 2) reliability (how often does the product fail?) 4) serviceability (how easy is it to repair the product?) 5) aesthetics (ho(cid:449) good is the produ(cid:272)t"s visual appeal?) 7) perceived quality (what is the reputation of the product?) 8) conformance to standards (does the product meet specs?) Quality for service 1) responsiveness (how long did it take the service provider to reply to your request?) Professionalism (how knowledgeable and skilled was the service provider?) Quality engineering (the set of operational, managerial, and engineering activities used by a company to control quality output and standards) variability (slight differences in products and process runs) Attributes (usually discrete data, such as counts (ex: number of defects on a part)) variables (continuous measurements, such as length, voltage, or viscosity. ) Specifications (desired measurements or values for characteristics of a product or process.
