PSCI 3310 Study Guide - Final Guide: Lunch Lady, Hawthorne Effect, Peer Pressure

• School: UT-Dallas
• Department: Political Science
• Course: PSCI 3310
• Professor: John Mc Caskill

Document Summary

264: management experiment, relationship between work environ. and productivity, factories/work situations are social setting, workers more responsive to peer pressure than management controls, production increases were due to known presence of benign observers, knew they were being observed. Measuring the productivity of any jurisdiction, organization, program or individual is particularly problematic because of the problem of defining outcomes and of quantifying measures of efficiency, effect and impact (pg. E government has created the 311 approach for local government (pgs. 313-314: one-stop government, contact municipal employee familiar with city services and programs to meet citizen"s problem/needs. 321: a work group that will accept responsibility for its process and products and behavior for other group members. 331: assess whether public sector has the strategic intent to shape their future rather than just reacting, inherently short-term planning, (ie annual budget, long-term planning for gradual development and expensive investments. 334: review of org strengths, weakness, opportunities, threats, internal/external.