21129 Chapter Notes - Chapter 7: Organizational Culture, Hawthorne Effect, Jargon
Culture
Culture is essentially patterns of shared meanings and understandings people use to make sense
of the world around them, including habits, values, modes of behaviour, rules and norms
According to Clegg, organisational culture consists of the deep, basic assumptions, beliefs and
shared values that define organisational membership, as well as members’ habitual ways of
making decisions and presenting themselves and their organisation
Anthropologists study cultures that exist, whereas managers assume culture can be engineered
Culture was mostly ignored in Talyorism’s Bureaucracy, initially brought to attention by Hawthorne
studies with the expansion of knowledge and service industries within the post-bureaucratic era.
Levels of Culture
Level 1: Artefacts - concrete and observable manifestations (easily changed though expensive)
•Physical artefacts: architecture, uniforms, furnishings
•Symbolic artefacts: logo, brands, colours
•Language: type of language, specific jargon
•Myths: rites, stories, founder
Level 2: Espoused Values - consistent beliefs expressed with emotional investment
(Representative of member values)
•Mission
•Value
•Value Statement
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Document Summary
Culture is essentially patterns of shared meanings and understandings people use to make sense of the world around them, including habits, values, modes of behaviour, rules and norms. According to clegg, organisational culture consists of the deep, basic assumptions, beliefs and shared values that de ne organisational membership, as well as members" habitual ways of making decisions and presenting themselves and their organisation. Anthropologists study cultures that exist, whereas managers assume culture can be engineered. Culture was mostly ignored in talyorism"s bureaucracy, initially brought to attention by hawthorne studies with the expansion of knowledge and service industries within the post-bureaucratic era. Level 1: artefacts - concrete and observable manifestations (easily changed though expensive: physical artefacts: architecture, uniforms, furnishings, symbolic artefacts: logo, brands, colours, language: type of language, speci c jargon, myths: rites, stories, founder. Level 2: espoused values - consistent beliefs expressed with emotional investment (representative of member values: mission, value, value statement.
