BUSI 1800 Chapter 10: ch 10 - producing world-class goods & services
2 Feb 2017
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Document Summary
Research & developm"t (r&d): work directed toward the innovation, introduction, and improvement of products and processes. Production: the creation of goods & services using the factors of production: land, labour, capital, entrepreneurship, and knowledge. Production managem"t: the term used to describe all of the activities that managers do to help their firms create goods. Operations managem"t: specialized area in managem"t that converts/transforms resources (including human resources) into goods & services. Manufacturers turn to a customer orientation & services for profit. Ch 10: producing world-class goods & services: general electric & dell expand operations managem"t out of factory & moved it closer to customer, providing services such as custom manufacturing, fast delivery, credit, installation, and repair. About creating a good experience for those who use the service. May mean spending thousands of to provide training in quality managem"t for every new employee. Responsible for locating & providing such amenities to make customers happy.
