COLLAB 2N03 Chapter Notes - Chapter 4: Customer Satisfaction, Interactional Justice, Masculinity
6 Dec 2014
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Document Summary
Values a broad tendency to prefer certain states of affairs over others, the preference aspect of this definition means that values have to do with what we consider good and bad. Hardworking, stable, loyal, thorough, detail-oriented, focused, emotional maturity. Independent, adaptable, creative, techno-literate, willing to challenge the status quo. Optimistic, able to multitask, tenacious, technologically savvy, driven to learn and grow, team-oriented, socially responsible. Treat as equals, warm and caring, mission-defined, democratic approach. Direct, competent, genuine, informal, flexible, results- oriented, and supportive of learning opportunities. Motivational, collaborative, positive, educational, organized, achievement- oriented, able to coach. Cultural differences in values: business has become global in scope, research shows that anywhere from 16 to 40% of managers who receive foreign assignments terminate them early because they perform poorly or do not adjust to the culture. Work centrality: work is valued differently across cultures, high work centrality: they work longer hours, they work harder, their life is dedicated to their work.
