MGMT 2130 Chapter Notes - Chapter 1: Chief Operating Officer, Competitive Advantage

• School: Mount Royal University
• Department: Management
• Course: MGMT 2130
• Professor: ( M G M T2130equivalentwith Athabasca University)- A D M N232

Document Summary

*not to do the work, but to help others do theirs. Getting work done with minimal effort, expense, or waste. Accomplishing tasks that help fulfill organizational objectives such as customer service and satisfaction. Five managerial functions, shortened and combined to four (1) planning (2) organizing (3) leading (coordinating, commanding) (4) controlling. Involves determining organizational goals as well as means for achieving them. Deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company. Involves inspiring and motivating employees to work hard to achieve organizational jobs. Monitoring progress toward goal achievement and taking corrective action when progress isn"t being made. Kinds of managers (1) top managers (2) middle managers (3) first-line managers (4) team leaders. Hold positions like ceo, coo, cfo, and cio, and are responsible for the overall direction of the organization. Develop employees" commitment to and ownership of the company"s performance.