MGMT 3265 Chapter Notes - Chapter 13: Business Process Management, Business Process
14 Sep 2016
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Document Summary
Four kinds of structural organizational change enabled by i. t. (1) automation. Most common form of it enabled organizational change. Using the computer to speed up the performance of existing tasks (2) rationalization of procedures. The streamlining of standard operating procedures, eliminating obvious bottlenecks, so that automation makes operating procedures more efficient. Makes achieving quality an end in itself and the responsibility of all people and functions within an organization. Specific measure of quality, representing 3. 4 defects per million opportunities. Impossible-ish; but six sigma as a goal for driving ongoing quality improvement programs (3) business process redesign. In which business processes are analyzed, simplified, and redesigned. Reorganizes work flows, combining steps to cut waste and eliminate repetitive, paper- intensive tasks (4) paradigm shifts. Involves rethinking the nature of the business and the nature of the organization. Provides a variety of tools and methodologies to analyze existing processes, design new processes, and optimize those processes.
