COMM 251 Chapter Notes - Chapter 4,5: Role Conflict, Job Satisfaction
Document Summary
Pleasurable emotional state resulting from the appraisal of one"s job or job experiences, represents how a person feels and thinks about his or her job. Psychological state indicating the degree to which work tasks are viewed as something that counts in the employees system of philosophies and beliefs. Responsibility of outcomes indicating the degree to which employees feel they are key drivers of work quality output. Knowledge of results indicating the extent to which employees are aware of how well or how poorly they are doing. Job characteristics theory theory argues five core characteristics that combine to result in high levels of satisfaction with the work itself: variety, identity, significance, autonomy and feedback. Degree to which a job requires different activities and skills. Degree to which a job offers completion of a whole, identifiable piece of work. Degree to which a job really matters and impacts society as a whole.
