Public Administration - Municipal OBR250 Chapter Notes - Chapter 11: Decision-Making, Best Alternative To A Negotiated Agreement

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Conflict: the process in which one party perceives that its interests are being opposed negatively affected by another party. Task conflict: type of conflict in which people focus on their discussion around the issue while showing respect for people with other point of view. Relationship conflict: type of conflict which people focus on characteristics of another individual, rather than on the issues, source of conflict. Win-win orientation: conflicting parties will find mutual beneficial solution to their disagreement. Subordinate goals: goals that conflicting parties value and whose attainment requires joint resources and efforts of those parties. Third part conflict resolution: any attempt by a relatively neutral person to help resolve the conflicting parties resolve differences. Negotiation: decision making situation in which two or more independent parties attempt to reach agreement. Distributive situation: when the goals of two or more people are zero-sum so that one perso(cid:374)"s goal a(cid:272)hieve(cid:373)e(cid:374)t does (cid:374)ot (cid:271)lo(cid:272)k the goal a(cid:272)hieve(cid:373)e(cid:374)t of others.

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