HROB 4000 Chapter Notes - Chapter week 11: Starbucks, Barista, Six Sigma

• School: University of Guelph
• Department: Human Resources and Organizational Behaviour
• Course: HROB 4000
• Professor: Nita Chhinzer

Document Summary

When profits dip, when employees get restless, or when some other calamity looms, e(cid:454)e(cid:272)uti(cid:448)es thi(cid:374)k a(cid:271)out (cid:862)(cid:272)ha(cid:374)ge(cid:863) Many change efforts are jumps backward rather than steps forward (looking back to what past executives did to get the company into the position they were previously in, aka. Inevitably means loss: disrupts symbols, attachments, and meanings and triggers two conflicting responses: hold on to the past or let go of past attachments and rush pell-mell into the future. Six sigma evolved from a statistical concept to a range of metrics, methods, and management approaches intended to reduce defects and increase quality in products and services. I(cid:454) ig(cid:373)a s(cid:455)ste(cid:373)atized the (cid:396)esea(cid:396)(cid:272)h a(cid:374)d de(cid:448)elop(cid:373)e(cid:374)t p(cid:396)o(cid:272)ess sket(cid:272)h(cid:455) (cid:271)lue-sky projects gave way to scheduled, incremental development. Development of new products began to wane. B(cid:396)u(cid:373)(cid:373)el"s fi(cid:396)st step (cid:449)as to tea(cid:396) up the (cid:272)o(cid:373)pa(cid:374)(cid:455)"s pla(cid:455)(cid:271)ook she ope(cid:374)ed (cid:272)ha(cid:374)(cid:374)els to solicit input from microsoft employees (opinion, suggestions, and complaints flowed in)