NURS 202 Chapter Notes - Chapter 4: Avoidance Speech, Eye Contact, Nonverbal Communication
Document Summary
Jarvis: physical examination & health assessment, 2nd canadian. This section discusses key points about the communication process and techniques. A health interview is a structured interaction between you and the patient. The rules governing this interaction should be clearly outlined and agreed on by you and the patient at the start of the interview. Your mutual goal is the patient"s optimal health. Communication carries you and the patient through the interview. Communication is the exchange of information so that each person clearly understands the other. A two-person interaction usually has two roles: sender and receiver. When exchanging information, both individuals engage in verbal and nonverbal communication. Internal and external factors can affect communication: internal factors are what you bring to the interview. Three internal factors promote good communication: liking others, expressing empathy, and having the ability to listen: external factors relate mainly to the physical setting.
